General Terms and Conditions with Customer Information

Table of Contents:

  1. Scope of Application
  2. Conclusion of Contract
  3. Right of Withdrawal
  4. Prices and Payment Conditions
  5. Delivery and Shipping Conditions
  6. Retention of Title
  7. Warranty (Guarantee)
  8. Redemption of Promotional Vouchers
  9. Redemption of Gift Vouchers
  10. Applicable Law
  11. Alternative Dispute Resolution

1) Scope of Application

1.1 – These General Terms and Conditions (hereinafter referred to as “AGB”) apply to all contracts for the delivery of goods between Parfümtip.de (hereinafter referred to as the “Seller”) and its customers, regardless of whether the customers are consumers or entrepreneurs. These contracts relate to the products presented in the Seller’s online shop. The customer’s own terms and conditions do not apply, unless expressly agreed otherwise.

1.2 – These AGB apply accordingly to contracts concerning the purchase of vouchers, unless expressly divergent arrangements have been made.

1.3 – A consumer within the meaning of these AGB is any natural person who enters into contracts for purposes that can predominantly be attributed neither to their commercial nor their self-employed professional activity. An entrepreneur within the meaning of these AGB is a natural or legal person or a legal partnership with legal capacity that enters into contracts in the course of its commercial or self-employed professional activity.

2) Conclusion of Contract

Here is the newly formulated text:

2.1 – The product descriptions in the Seller’s online shop do not constitute binding offers on the part of the Seller, but rather serve as an invitation to the customer to submit a binding offer.

2.2 – The customer can submit their offer via the online order form in the Seller’s online shop. After placing the desired items in the virtual shopping cart and completing the electronic ordering process, the customer makes a legally binding offer for the products contained in the shopping cart by completing the order process and clicking the appropriate button.

2.3 – The Seller may accept the customer’s offer within five days:

  • by sending the customer a written order confirmation or a confirmation in text form (by fax or email), with the time of receipt of the order confirmation by the customer being decisive, or
  • by delivering the ordered goods, with the time of receipt of the goods by the customer being decisive, or
  • by requesting payment from the customer after the order has been placed.

If several of the above alternatives are available, the contract is concluded when one of these alternatives occurs first. The period for accepting the offer begins on the day after the offer is sent by the customer and ends on the fifth day after the offer is sent. If the Seller does not accept the customer’s offer within this period, this is deemed a rejection of the offer, and the customer is no longer bound by their offer.

2.4 – When selecting a payment method offered by PayPal, the payment is processed through PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”), in accordance with PayPal’s terms of use, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or, if the customer does not have a PayPal account, at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the customer uses a PayPal payment method selectable in the online ordering process, the Seller already accepts the customer’s offer when the customer completes the order process by clicking the appropriate button.

2.5 – If the customer selects the “Amazon Payments” payment method, payment processing is carried out through Amazon Payments Europe S.C.A., 38 avenue John F. Kennedy, L-1855 Luxembourg (hereinafter “Amazon”), in accordance with the Amazon Payments Europe terms of use, which can be viewed at https://payments.amazon.de/help/201751590. If the customer selects “Amazon Payments” as the payment method during the online ordering process and completes the order process by clicking the appropriate button, the Seller already accepts the customer’s offer.

2.6 – The Seller stores the contract text that was concluded via the online order form after the contract is concluded. The contract text will be sent to the customer in text form (e.g., by email, fax, or letter) after the customer has submitted their order. The Seller does not otherwise provide the contract text. If the customer has created a user account in the Seller’s online shop before submitting their order, the order data will be archived on the Seller’s website and can be accessed by the customer free of charge by logging into their password-protected user account.

2.7 – Before bindingly submitting their order via the Seller’s online order form, the customer can recognize and correct any input errors by carefully reading the information displayed on the screen. An effective method for better error recognition may be to use the browser’s zoom function to enlarge the display on the screen. The customer can correct their entries within the scope of the electronic ordering process until they click the button to complete the order.

3) Right of Withdrawal

3.1 – Consumers generally have a right of withdrawal.

3.2 – Further information on the right of withdrawal can be found in the Seller’s withdrawal policy.

4) Prices and Payment Conditions

Here is the newly formulated text:

4.1 – Unless otherwise stated in the Seller’s product description, the prices listed are total prices, including the statutory value-added tax. Any additional delivery and shipping costs will be indicated separately in the respective product description.

4.2 – The available payment methods will be communicated to the customer in the Seller’s online shop.

4.3 – When the payment method “SOFORT” is selected, the processing is carried out by the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich (hereinafter “SOFORT”). To pay the invoice amount via “SOFORT,” the customer must have an online banking account that is enabled for “SOFORT,” authenticate themselves during the payment process accordingly, and confirm the payment instruction to “SOFORT.” The payment transaction is then carried out immediately by “SOFORT,” and the customer’s bank account is debited. Further information about the “SOFORT” payment method can be found at https://www.klarna.com/sofort/.

4.4 – When selecting a payment method offered through the payment service “Mollie,” payment processing is carried out by the payment service provider Mollie B.V., Keizersgracht 313, 1016 EE Amsterdam, Netherlands (hereinafter “Mollie”). The individual payment methods offered through “Mollie” will be communicated to the customer in the Seller’s online shop. To process payments, “Mollie” may use additional payment services for which

special payment terms may apply, and the customer may be separately notified of them. Further information about “Mollie” can be found on the internet at https://www.mollie.com/de/.

4.5 – When selecting a payment method offered through the payment service “Klarna,” payment processing is carried out by Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter “Klarna”). Further information and Klarna’s terms can be found in the payment information provided by the Seller, which can be accessed at the following internet address:

5) Delivery and Shipping Conditions

Here is the newly formulated text:

5.1 – The goods will be delivered by shipping to the delivery address specified by the customer, unless expressly agreed otherwise. During the ordering process in the Seller’s online shop, the delivery address indicated there is decisive. However, if payment is made through PayPal, the delivery address stored with PayPal at the time of payment shall be decisive.

5.2 – If the delivery of the goods fails for reasons attributable to the customer, the customer shall bear the reasonable costs incurred by the Seller as a result. This does not apply to the costs of the initial shipment if the customer effectively exercises their right of withdrawal. In the event of an effective exercise of the right of withdrawal by the customer, the provisions regarding the return costs as set out in the Seller’s withdrawal policy shall apply.

5.3 – If the customer picks up the goods themselves, the Seller will inform the customer by email that the goods ordered are ready for collection. After receiving this email, the customer can collect the goods by prior arrangement with the Seller at the Seller’s location. In this case, no shipping costs will be charged.

5.4 – In order to track the shipment, the Seller will forward your address data as well as your email address to the shipping company selected by you.

5.5 – Vouchers will be provided to the customer in the following ways:

  • by email
  • by postal mail

6) Retention of Title

If the Seller provides advance deliveries, the Seller retains ownership of the delivered goods until the purchase price owed has been paid in full.

7) Warranty (Guarantee)

7.1 – In the event of defects in the purchased item, the statutory provisions regarding warranty apply.

7.2 – For customers who are consumers, please note that in the case of obvious transport damage, the customer should make a complaint to the delivering carrier and inform the Seller accordingly. Failure to comply with this request does not affect the customer’s statutory or contractual claims related to defects.

8) Redemption of Promotional Vouchers

8.1 – Promotional vouchers issued by the Seller as part of promotions, provided free of charge, and with a specified validity period can only be redeemed in the Seller’s online shop and only during the specified period.

8.2 – Certain products may be excluded from the promotional voucher promotion, as indicated in the terms and conditions of the promotional voucher.

8.3 – Promotional vouchers can only be redeemed before completing the ordering process and cannot be applied retroactively.

8.4 – Only one promotional voucher can be redeemed per order.

8.5 – The total value of the goods must be at least equal to the value of the promotional voucher. Any remaining credit will not be refunded.

8.6 – If the value of the promotional voucher is not sufficient to cover the entire order, the remaining amount can be paid using another payment method accepted by the Seller.

8.7 – The balance of a promotional voucher will not be paid out in cash or earn interest.

8.8 – A promotional voucher that has already been redeemed will not be refunded if the customer returns the goods paid for with that voucher in accordance with their statutory right of withdrawal.

8.9 – Promotional vouchers are transferable. The Seller can make a liberating payment to the respective holder who redeems the promotional voucher in the Seller’s online shop, unless the Seller is aware of the holder’s lack of authorization, legal incapacity, or lack of representation, or acts with gross negligence in this regard.

9) Redemption of Gift Vouchers

9.1 – Gift vouchers that can be purchased in the Seller’s online shop (hereinafter referred to as “Gift Vouchers”) can only be redeemed in the Seller’s online shop, unless the voucher contains different information.

9.2 – Gift vouchers and the remaining balance of gift vouchers can be redeemed until the end of the third year following the year of the voucher purchase. The remaining balance will be credited to the customer until the expiration date.

9.3 – The redemption of gift vouchers takes place before completing the ordering process and cannot be carried out retroactively.

9.4 – It is possible to redeem multiple gift vouchers for a single order.

9.5 – Gift vouchers can only be used to purchase goods and are not valid for the purchase of additional gift vouchers.

9.6 – If the value of the gift voucher is not sufficient to cover the entire order, the remaining amount can be paid using another payment method accepted by the Seller.

9.7 – The balance of a gift voucher will not be paid out in cash or earn interest.

9.8 – Gift vouchers are transferable. The Seller can make a liberating payment to the respective holder who redeems the gift voucher in the Seller’s online shop, unless the Seller is aware of the holder’s lack of authorization, legal incapacity, or lack of representation, or acts with gross negligence in this regard.

10) Applicable Law

10.1 – For all legal relationships between the parties, the laws of the Federal Republic of Germany shall apply, excluding the laws governing the international purchase of movable goods. This choice of law shall only apply to consumers insofar as it does not restrict any mandatory legal provisions of the state in which the consumer has their habitual residence.

11) Alternative Dispute Resolution

11.1 – The European Union provides a platform for online dispute resolution (ODR platform), which can be accessed at the following link: https://ec.europa.eu/consumers/odr. This platform is intended for the out-of-court resolution of disputes arising from online purchase or service contracts in which a consumer is involved.

11.2 – The Seller is neither obligated nor willing to participate in a dispute resolution procedure before a consumer arbitration board.